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Press ReleaseJuly 21, 2023

Spectrum Adding More Than 600 New Jobs at Charlotte Call Center

Retention Representatives Can Earn More Than $52,000 Annually, With Comprehensive Benefits and Career-Growth Opportunities

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State and Local Leaders Take Part in Announcement at Spectrum’s Call Center Located at 2401 Sardis Road North

CHARLOTTE, N.C. — Spectrum announced plans for the company to hire more than 600 new call center retention representative and management positions at its new call center on Sardis Road, Charlotte, N.C., by the end of 2023. Spectrum executives were joined by elected officials and other community and business leaders for the announcement.

“Spectrum continues to demonstrate what more and more companies are realizing every day: North Carolina is an ideal place to grow business,” said state Sen. Rachel Hunt. “Spectrum’s continued ability to expand across our state shows that we are providing the right environment and skilled workforce to provide top-notch broadband access to everyone, including those living in the furthest corners of our state.”

Retention representatives handle calls from current residential and small business customers with Spectrum Internet®, Mobile, TV, and Voice from across the company’s 41-state service area. These full-time, growth-opportunity roles offer a variety of shifts and highly competitive base pay, with lucrative commissions and incentive opportunities: Representatives who reach their targets earn more than $52,000 annually on average, with top performers earning $70,000 or more, plus incentives. Interested candidates can learn more and apply online at Spectrum’s Careers site.

The new jobs expand upon Spectrum’s existing workforce of more than 5,400 employees across the Charlotte area. The company has already hired 420 new employees at the call center and plans to hire an additional 200 employees by the end of 2023, and the new center has capacity for more than 100 additional representatives.

“Our retention team plays a vital role in matching Spectrum services with our customers’ needs as they evolve,” said Dave Lampman, Group Vice President of Residential Retention at Charter Communications, Inc., which operates the Spectrum brand of connectivity products and services. “We know that North Carolina offers an educated and motivated workforce — we already have more than 11,800 employees across The Tar Heel State, including more than 5,400 in the Charlotte area. Now we are looking for more talented professionals with a passion for sales, who are ready to build a career as we meet the growing demand for our high-value Spectrum services.”

In addition to unlimited earning potential and career-growth opportunities, employees receive comprehensive health benefits, and for 10 consecutive years, Charter has absorbed the full annual cost increase of medical, dental and vision coverage.

The company also offers employees a market-leading retirement plan, with a 401(k) that matches the first 6% of employee contributions, plus a Retirement Accumulation Plan with an additional 3% company contribution, for which most employees are eligible. Charter employees can also receive up to $10,000 per year in education assistance, as well as complimentary and discounted pricing on Spectrum Internet®, TV and Mobile services.

Charter Communications, Inc. provides equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

About Spectrum

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage and sports programming to its customers through Spectrum Networks. More information about Charter can be found at

Media Contact

Patrick Paterno