Reliability. Transparency. Outstanding Service. Always Improving.
Spectrum's Customer Commitment is a pledge to deliver reliable connectivity, exceptional service, simple pricing and timely communications for our residential and business customers.
Our Customer Commitment
The customer is at the center of everything we do. Our Customer Commitment is designed to deliver reliable service and exceptional support, including money-back guarantees, along with a promise to always improve and take responsibility if things go wrong. Our brand platform, "Life Unlimited," embodies our dedication to helping customers live a life of unlimited opportunity and possibility when seamlessly connected through Spectrum’s Internet, Mobile and Video services.
Residential CustomersBusiness Customers
Spectrum Technicians Build Lasting Careers That Keep Every Customer Connected
Meeting the advanced connectivity needs of Spectrum Business’ biggest customers, including hospitals, fire stations and police departments, takes extensive training and ongoing professional development.
Spectrum Connectivity Empowers a Life Unlimited
Delivering reliable connectivity helps videographer Orion Owens share his "paintings of earth."
Spectrum’s Chat Support Provides Customers With 24/7 Service
Spectrum's chat-based technical support and billing teams leverage high-tech tools and dedicated agents across multiple locations to provide exceptional service, ensuring customers get assistance whenever and however they want.
Xumo Stream Box: Always Entertaining, Always Improving
Since becoming the first provider to make Xumo Stream Box available to customers in 2023, Spectrum has continued to enhance the overall customer experience. Through ongoing customer feedback and survey results, we continue to make improvements to our product.
Featured News
- Press Release
Spectrum Business Launches New Flexible Packages and Free Internet Speed Lifts
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- News and Views
North Carolina Farm is Poised for the Future with Spectrum Broadband
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- Press Release
Spectrum Announces Unprecedented Customer Commitment, Free Internet Speed Lifts, New Bundled Pricing and Unveils New Brand Platform 'Life Unlimited'
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