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Our Customer Commitment

The customer is at the center of everything we do. Our Customer Commitment is designed to deliver reliable service and exceptional support, including money-back guarantees, along with a promise to always improve and take responsibility if things go wrong. Our brand platform, "Life Unlimited," embodies our dedication to helping customers live a life of unlimited opportunity and possibility when seamlessly connected through Spectrum’s Internet, Mobile and Video services.

Reliability. Transparency. Outstanding Service. Always Improving.

Residential CustomersBusiness Customers
A rep assisting customers in a Spectrum Mobile store

Spectrum Marks One Year of Industry-First Customer Commitment Accomplishments

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Spectrum Launches New Savings Calculator

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Spectrum Customer using Spectrum Savings Calculator

Helping Every Customer, Every Day, in Every Way We Can

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A Spectrum call center rep with headset on assisting a customer

Spectrum Technicians Build Lasting Careers That Keep Every Customer Connected

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A Spectrum field technician working on the network

Spectrum Connectivity Empowers a Life Unlimited

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Customer Commitment - Life Unlimited Orion Module

Spectrum’s Chat Support Provides Customers With 24/7 Service

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A Spectrum call center agent assisting customers, with headset on

Xumo Stream Box: Always Entertaining, Always Improving

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Xumo remote being held in a customers hand in their living room

Featured News

  • Press Release

    Spectrum Business Launches New Flexible Packages and Free Internet Speed Lifts

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  • News and Views

    North Carolina Farm is Poised for the Future with Spectrum Broadband

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    Jerry Wyant, owner of Wyant Family Farm
  • Press Release

    Spectrum Announces Unprecedented Customer Commitment, Free Internet Speed Lifts, New Bundled Pricing and Unveils New Brand Platform 'Life Unlimited'

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    Woman standing on hood of a car taking a photo of mountain range with her phone