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Spectrum customer service rep working in a call center

Press ReleaseJune 28, 2023

Spectrum Expands Customer Service Operations, Adding 400 Jobs and Opening New Spectrum Mobile Call Center in Amherst, New York

Spectrum’s Latest Investment Will Grow Buffalo-Area Workforce

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AMHERST, N.Y. – Spectrum today announced the opening of a new Spectrum Mobile customer service call center in Amherst, which will create 400 new local customer service positions.

The new 88,000-square-foot call center is located at 3920 Main St. in Amherst. Representatives provide comprehensive technical support to Spectrum Mobile customers from throughout the company’s 41-state service area, ranging from new device activation to answering customer questions about mobile features. Interested candidates can apply for these new Spectrum Mobile call center roles at Spectrum’s Careers site. Spectrum’s customer service call center in Cheektowaga’s Appletree Business Park will continue its focus on support for Spectrum TV®.

“In addition to the speed and savings delivered by Spectrum Mobile, we are committed to providing an exceptional customer experience through in-house, on-shore customer service operations such as our new center here in Amherst,” said Greg McMichael, Senior Vice President, Customer Service at Charter Communications, Inc., which operates the Spectrum brand of connectivity products and services. “We are expanding on our decades-long presence in Western New York, as the Buffalo area offers an outstanding pool of talented and hard-working individuals eager to build a great career at Spectrum.”

The Amherst facility boasts impressive amenities that promote a comfortable work environment, including large, programmable sit/stand workstations designed to facilitate optimum support and productivity. Expansive lunchroom and break areas provide natural light to support a positive atmosphere for employees to recharge and maintain focus throughout the workday. The new center joins the company’s four other Mobile Repair and Activation sites in Austin, Texas; Garfield Heights, Ohio; Kansas City, Missouri; and St. Petersburg, Florida.

"We are thrilled to welcome new business to the Town of Amherst — especially this one,” said Town of Amherst Director of Economic Development Angela Rossi. “Not only will Spectrum’s investment in our community bring 400 new jobs and contribute to the growth of our local economy, but these are the kind of jobs that have a meaningful impact on working families and young people who are starting out their careers. We are grateful to Spectrum for recognizing that Amherst is open for business and look forward to successful future together.”

Minimum Starting Wage of $20 an Hour, Plus Robust Benefits

In addition to a $20 minimum starting wage, Spectrum employees receive comprehensive health benefits, and for 10 consecutive years, the company has absorbed the full annual cost increase of medical, dental and vision coverage. The company also offers employees a market-leading retirement plan, with a 401(k) that matches the first 6% of employee contributions, plus a Retirement Accumulation Plan with an additional
3% company contribution, bringing the total company contribution to a potential 9%.

Spectrum employees can also receive up to $10,000 per year in education assistance, as well as complimentary and discounted pricing on Spectrum services.

Available to Spectrum Internet® customers, Spectrum Mobile is the nation’s fastest growing mobile provider* and offers simple and customer-friendly data plans and pricing – including By the Gig for $14/Gig and Unlimited data starting at $29.99/month for all Unlimited lines; nationwide 5G access at no extra cost; unlimited talk and texting; and no added taxes, fees or contracts. Additionally, Spectrum Mobile provides customers seamless, reliable and secure connectivity, with the fastest overall wireless speeds when combined with WiFi**, and access to Speed Boost, an exclusive feature that gives customers with compatible devices faster speeds on their phones when connected to Spectrum’s Advanced WiFi.

Charter Communications, Inc. provides equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Candidates may review available positions and apply online at

* Based on year end 2022 subscriber data among top 3 carriers.

** “Fastest wireless speeds” claim based on Global Wireless Solutions’ combined cellular and WiFi speed test results in Spectrum service area where WiFi is available. Cellular speeds vary by location.

About Spectrum

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage and sports programming to its customers through Spectrum Networks. More information about Charter can be found at

Media Contact

 Lara Pritchard