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Spectrum call center agent handling chat support

News and ViewsJune 5, 2024

Spectrum’s Chat Support Provides Customers With 24/7 Service

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At Spectrum’s customer service facility in El Paso, Texas, hundreds of customer service representatives provide chat-based technical support and billing help to Spectrum Internet, Video and Voice customers. With the help of high-tech tools, Spectrum chat specialists can drive efficiency and provide exceptional service.

Live agent chat service has been available to Spectrum Video and Internet customers for nearly a decade, and in 2020 it was expanded to Spectrum Mobile customers. Currently Spectrum operates several sites around the country employing dedicated agents who support Spectrum customers via chat. The convenience of chat support on PCs and mobile devices has made it easier for Spectrum customers to get questions answered or locate resources whenever and however they want, on the platform of their choice.