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News and ViewsJuly 31, 2020

Charter Hits 30 Million Customer Milestone

Connectivity Company is Now the Nation’s Fastest-Growing TV, Internet and Voice Provider

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Charter Communications surpassed 30 million customers during the first half of 2020, a key milestone for the nation’s fastest-growing Internet, TV, voice, and mobile provider.

Since Charter’s merger with Time Warner Cable and acquisition of Bright House Networks in 2016, the company has added 5 million customers while investing $40 billion in network infrastructure and technology.  These investments include taking the network all-digital, rolling out DOCSIS 3.1 to enable faster broadband speeds and the footprint-wide launch of Spectrum Internet Gig, and expanding the network to serve more homes and businesses across the 41 states in which Charter operates today.

“Exceeding 30 million customers is a significant milestone in our company’s history and is a testament to the hard work and dedication of our employees,” said Thomas M. Rutledge, Charter’s Chairman and CEO since 2012. “Our continued growth at a time of rapid technological evolution in our industry underscores the soundness of our long-term business planning, the investments we have made in our advanced network, and our commitment to providing our customers the best broadband connectivity products and services, backed by unparalleled customer support and craftsmanship.”

Network Investment Paying Off

Helping to drive the company’s rapid growth is its strong investment in its expansive, fiber-powered network. Today, Charter’s network reaches more than 52 million homes - a number that continues to expand by thousands of new passings weekly.

As of the end of Q1 2020, nearly 57 percent of homes passed by Charter’s network subscribed to the company’s services. This means Charter has an opportunity to continue to expand its customer base within its existing network footprint, while at the same time acquiring new customers via broadband build-outs.

Charter’s customers include residential subscribers who utilize one or more of the company’s core connectivity services either as a stand-alone product or part of a bundled package, and commercial customers - small business owners to enterprise clients, who subscribe to the company’s advanced Spectrum broadband products and services for businesses.

Committed to Innovation

Also helping to spur Charter’s growth is its commitment to developing new products and services, such as Spectrum Mobile, currently the fastest-growing mobile provider in the nation, based on Q1 2020 subscriber data.

Charter has also made significant investment in the further innovation of its core connectivity services, including Spectrum TV, Internet, Voice and Mobile, as well as its advanced broadband products and services for businesses.

“Given our continued investment in our assets, our products and our customers, and the dedication of our employees, we believe our business will continue to do well and that Charter is well-positioned for the future,” Rutledge added.

For more about Charter’s ongoing growth and commitment to innovation, watch this video.

To learn more about Charter’s history, click here