Spectrum Commits $1 Million to Hurricane Helene Recovery Efforts

Nearly 90,000 Out-of-Home Spectrum WiFi Access Points Open Through October 7

STAMFORD, Conn. — Spectrum today announced it has committed $1 million, including $250,000 in cash contributions and $750,000 in in-kind public service announcement (PSA) airtime to support Hurricane Helene relief efforts. The contributions will assist organizations in providing much-needed aid and assistance to impacted communities. Spectrum will donate $50,000 each to the OneSC Fund, to the Volunteer Florida Foundation, and to the NC Disaster Relief Fund. An additional $100,000 will be donated to local organizations in the hardest hit areas of Georgia; along the Western Florida coastline; and impacted communities in and around Asheville, NC and Spartanburg, SC. The Company is also offering $750,000 in PSAs that will air at no cost to assist these organizations, and other community partners, with fundraising and awareness for disaster relief efforts.

Last week, Charter opened nearly 90,000 Spectrum out-of-home WiFi access points across Alabama, Florida, Georgia, North Carolina, South Carolina and bordering areas that will be available to all users at no cost through October 7. Spectrum WiFi access points are typically found in public parks, marinas, city streets and other public areas and will help ensure available connectivity as the recovery continues. Spectrum Mobile and Internet customers will continue to get free, unlimited access to nationwide Spectrum Out-of-Home WiFi on‑the‑go. In addition, Spectrum is coordinating with state and local agencies to provide temporary connectivity to relief and shelter locations where possible. 

Restoration Efforts

Spectrum technicians and engineers are actively working to restore service in impacted areas. Teams have been staged and ready to quickly assess damages as soon as areas are deemed safe and make repairs to restore service to impacted customers as power is returned. Often, services are restored for customers as soon as power comes back online. Understanding the inconvenience of being without service, Spectrum will continue to provide updates to customers as they become available.

Information to Help Customers Stay Informed

Spectrum provides the following resources to help customers prepare and stay connected to news and information before, during and after Hurricanes and major storms.

• Customers can sign into their accounts and update their notification preferences to stay up to date with any alerts.
• The Spectrum Storm Center is updated with information regarding outages or other issues that may affect Spectrum services.
• With the My Spectrum App customers are able to manage their services from a mobile device.
• Spectrum Reach is providing clients with creative and messaging support to help them communicate to their impacted customers through its Right Message Guarantee that gives advertising partners the ability to quickly change their creative at no charge when there is a large-scale change in circumstances.
• Spectrum also provides a  Hurricane Supply Checklist to help customers get prepared prior to a storm's arrival.

About Spectrum 

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. 

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage and sports programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com. 

Media Contact

Justin Venech, Justin.Venech@Charter.com