Press ReleaseFebruary 10, 2022
Charter Communications Promotes Noel Dempsey, Debi Picciolo and John Quigley to Corporate Field Operations Leadership Roles
New Roles Give Leadership Oversight Across Multiple Field Regions
Gregg Cory Promoted to Regional Vice President, New York City
Mark Fitchett Promoted to Regional Vice President, Northeast
STAMFORD, Conn. — Charter Communications, Inc. today announced the promotion of Noel Dempsey, Debi Picciolo and John Quigley to new corporate leadership roles, as part of an updated Field Operations structure designed to accelerate the implementation of the company’s business priorities and performance improvement across its 11 operating regions.
In their new roles of Senior Vice President, Field Operations, Dempsey, Picciolo and Quigley will each be responsible for overseeing Field Operations across multiple regions, helping drive operational quality and consistency throughout the geographies comprised of thousands of employees and serving millions of customers. They will continue to report to Tom Monaghan, who was recently appointed Executive Vice President, Field Operations.
“Our new regional organization takes advantage of our deep leadership talent,” said Monaghan. “Noel, Debi and John have the breadth of experience and achievement needed to accelerate our success across the regions, even as our business grows more complex and competitive. Their commitment to craftsmanship in every aspect of our work, in both customers’ homes and on our local networks, will help us build on our already-strong foundation of customer service and network reliability.”
Dempsey will oversee Field Operations in Charter’s Great Lakes, Northeast and Southern Ohio regions, which include the company’s operations in Kentucky, Indiana, Michigan, New England, Upstate New York, Ohio, Pennsylvania and West Virginia. Dempsey had served as Regional Vice President of Field Operations for the Northeast Region since March 2021, with focus on two important multiyear broadband initiatives: Charter’s now-completed 145,000-location Upstate New York buildout, a condition of the Charter-Time Warner Cable (TWC) merger, as well as Charter’s partnership with the Massachusetts Broadband Initiative (MBI), a 10-town buildout on schedule to be completed by 2023. Dempsey joined Charter in May 2016 as Area Vice President for Charter’s Central New York markets. He began his career in the cable and broadband industry as a Field Technician with TWC in 1996, and subsequently held a series of field operations and engineering roles, most recently as Group Vice President, Network Expansion and Outside Plant Design.
Reporting to Dempsey are regional leaders Jeff Gehrig (Southern Ohio), John Higgins (Great Lakes), and Mark Fitchett, who the company announced has been promoted to Regional Vice President of Field Operations for the Northeast. Fitchett previously served as Area Vice President of Field Operations for Charter’s Western New York service area, and held the same position at TWC pre-merger, part of a 35-year career in the cable and telecommunications industry that includes roles with Cablevision and Bell Canada.
Quigley will be accountable for Field Operations in Charter’s Carolinas, New York City and South regions, which include the company’s operations in Alabama, Georgia, Louisiana, Mississippi, New York City, North Carolina, South Carolina, Tennessee and Virginia. Since May 2016, Quigley has been Regional Vice President of Field Operations for the New York City Region, a position he held at TWC since October 2011. He earlier oversaw field operations in eastern New York and western Massachusetts for TWC as Area Vice President in Albany, N.Y., and previously held a series of customer service and engineering leadership roles at Sprint.
Reporting to Quigley are regional leaders Shannon Atkinson (Carolinas), Henry Pearl (South) and Gregg Cory, who the company also announced will succeed Quigley as Regional Vice President of Field Operations for New York City. Cory, who previously served as Vice President of Regional Field Operations in New York City since August 2018, joined Charter as Area Vice President, Southern Manhattan, in New York City in May 2016. He held the same role with TWC since 2012, and earlier held a series of field operations leadership positions with Cablevision.
Similarly, Picciolo will assume overall responsibility for Field Operations in Charter’s Central, Northwest and West regions, which comprise 16 states stretching from Wisconsin to Hawaii, including California. Since May 2016, she served as Senior Vice President of Field Operations for Charter’s West Region, overseeing Southern California, Hawaii and Arizona. Under her leadership, Southern California became the first market to introduce the Spectrum brand post-transactions, and she successfully managed through brownouts, wildfires, hurricanes and volcanic eruptions. Prior to joining Charter, she served as Senior Vice President of Technical Operations at TWC, and has held a series of senior operations and marketing leadership roles during a 35-year career in the cable and broadband industry.
Reporting to Picciolo are regional leaders Wally Bakare (Northwest) and Pete Hall (Central). A search is underway to replace Picciolo as Regional Vice President for the West Region.
Additionally, Regional Vice Presidents of Field Operations Paul Hanson (Florida) and Mike Matson (Texas) continue to report to Monaghan.
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.