Skip to main content

Press ReleaseJune 21, 2021

Spectrum to Add More than 920 Customer Service Jobs in El Paso

Video Repair and Customer Chat Roles Feature Minimum Starting Wage of $18 an Hour

Share Article:

EL PASO – Spectrum, The Borderplex Alliance, The City of El Paso and El Paso County today announced plans for Spectrum to add 929 jobs in El Paso by year-end 2023, continuing the company’s expansion in the city. In April 2020, Spectrum announced plans to add more than 350 employees at its El Paso sales operations center.

More than 500 of the new jobs will establish the El Paso-based hub of the company’s Customer Chat platform, in which employees serve more than 31 million customers via live chat, providing troubleshooting, billing and customer education support. An additional 420-plus roles will dramatically expand its Video Repair customer service organization in the city, where representatives provide bilingual over-the-phone support for Spectrum TV®, repair services and customer self-installation assistance.

“A rich, diverse pool of workforce talent in El Paso, combined with our strong partnerships with The Borderplex Alliance, The City of El Paso and El Paso County, made further expansion in El Paso extremely compelling,” said Cliff Hagan, Executive Vice President, Customer Operations for Charter Communications, Inc., which offers broadband, mobile, video and voice services under the Spectrum brand. “We look forward to our new El Paso-based Video Repair and Customer Chat employees joining us in our continuing commitment to delivering great service across our 41-state service area.”

Minimum Starting Wage of $18 an Hour, Plus Robust Benefits

All the new roles offer hourly wages of at least $18 an hour, as part of Charter’s commitment to a $20 minimum starting wage in 2022. Along with highly competitive wages, Spectrum provides comprehensive health benefits, and for the past eight years, has absorbed the full annual cost increase of medical, dental and vision coverage. The company also offers a market-leading retirement plan, with a 401(k) that matches the first 6% of employee contributions, plus a Retirement Accumulation Plan with an additional 3% company contribution, for which most employees are eligible. And Spectrum employees can receive up to $5,250 per year in education assistance, as well as complimentary and discounted Spectrum services.

“After a very competitive process, I am thrilled that Charter Communications has elected to expand their operations in El Paso,” said El Paso Mayor Oscar Leeser. “Our city’s business-friendly environment and our talented, diverse and dedicated workforce will prove invaluable to them, and they are exactly the type of blue-chip company that will drive new job growth and investment in our region.

“The 929 positions they are adding, coupled with competitive salaries well above our median county wage, will be a major economic boost for our workforce. We celebrate Charter’s expansion and commend our economic development teams and our partners at the County of El Paso and The Borderplex Alliance. This has proven once again that working as a team we can accomplish great things for our region.”

These new jobs expand upon Spectrum’s existing El Paso workforce, which also include the local technicians who do installation and service work in customers’ homes and businesses, as well as maintaining the company’s local broadband networks. 

Jon Barela, CEO of The Borderplex Alliance, said, “After a difficult year battling a global pandemic, this significant expansion from Charter shows the Borderplex region is not only recovering from the Coronavirus pandemic, but thriving and growing stronger.”

El Paso County Judge Ricardo A. Samaniego said, “Our region’s strong workforce continues to attract investment from premier companies like Charter. As we work to recover from the pandemic, there is no doubt that these kinds of opportunities are vital to help boost the health of our economy. We welcome their expansion and the many additional jobs they will create in the crucial field of telecommunications.”

Charter Communications, Inc. provides equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

About Spectrum

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at

Media Contacts


Brian Anderson 


The Borderplex Alliance

John Meza, Vice President of Communications & Government Affairs