J.D. Power Names Spectrum #1 in Small Business Internet Customer Satisfaction

Spectrum has earned another accolade from a global leader in data and analytics, J.D. Power, ranking #1 in Customer Satisfaction for Small Business Internet Service in its newly released 2025 U.S. Business Internet Satisfaction Study.

The Company’s position atop the small business segment stems from J.D. Power’s survey of business internet customers, which evaluated key metrics like performance and reliability, cost of service, communications, billing, digital account management and customer service.

“This award recognizes the tremendous effort Spectrum puts into supporting small businesses,” said Keith Dardis, Executive Vice President, Spectrum Business. “We provide fast and secure internet that fuels the growing needs of small businesses, and our market-leading Customer Commitment holds us accountable to delivering reliability, transparency and outstanding service – backed by money-back guarantees.”

This is Spectrum’s third award from J.D. Power this year. In January, Spectrum Mobile was ranked #1 among Full-Service Mobile Virtual Network Operators in the 2025 U.S. Wireless Customer Care Study - Volume 1, and weeks later it ranked #1 among Full-Service MVNOs in the 2025 U.S. Wireless Retail Experience Study - Volume 1 as well.

Spectrum Business offers connectivity solutions that can meet the needs of any business. Learn more about these services and how they can help your business.