Press Release

Spectrum Implements New Procedure For 988 Dialing Compliance

10-Digit Dialing Required in Advance of July 2022 Launch of 988 for National Suicide Prevention Lifeline

STAMFORD, Conn. Spectrum today announced the implementation of a new 10-digit dialing procedure for Spectrum Voice customers and Spectrum Business Voice clients in certain markets, allowing users to easily reach the National Suicide Prevention Lifeline via the new 988 dialing code when it launches in July, 2022.

While seven-digit dialing will remain enabled for several months, beginning October 24, all local calls will require customers dial the area code followed by the seven-digit phone number in order for a call to be completed. Additionally, important safety and security equipment, such as medical alert devices and alarm systems should be programmed to use 10-digit dialing. Beginning July 16, 2022, dialing 988 will automatically route calls to the National Suicide Prevention Lifeline. Prior to next year’s launch, customers must continue to dial 1-800-273-8255 to reach the hotline.

The new dialing procedure is the result of an FCC order approving 988 as the three-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline. In order for 988 to operate correctly for Spectrum customers in the 56 area codes listed below, every customer in those area codes must be transitioned to 10-digit dialing for local calls. The list of markets represents any area code with the 988 prefix assigned that currently has seven-digit local calling enabled.

988 graphic

 

More information on this change and the National Suicide Prevention Lifeline can be found on the FCC Website.

About Spectrum

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.

Media Contact

Bret Picciolo

Bret.Picciolo@Charter.com