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InvestorsMay 15, 2003

Charter Communications Names Bruce Crooks as Vice President of Customer Care for Great Lakes Division

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MADISON, Wis. – The appointment of Bruce Crooks to Vice President of Customer Care for the Great Lakes Division of Charter Communications Inc. (Nasdaq: CHTR) was announced today by Mike Haislip, Senior Vice President of Operations, Great Lakes Division. In his new role, Mr. Crooks will be responsible for all customer care functions in the Great Lakes Division, which consists of Charter systems in Michigan, Minnesota and Wisconsin.

“With his customer care experience, business knowledge and unmatched focus on excellence in all of his work, Bruce Crooks will help us attain our goal of being the best service organization in the cable industry,” Mr. Haislip said. “With the many choices available to consumers today for broadband services, companies must offer superior customer service to continue to be successful. Bruce is uniquely qualified to lead Charter as it grows to become an exceptional service-oriented company.”

Prior to joining Charter, Mr. Crooks was the senior vice president of Operations for B.C. Harris Publishing in Norfolk, Va. He served in that same capacity for several years with The Faneuil Group, an independent customer care provider for the telecommunications industry. Mr. Crooks also worked as a call center operations manager for AT&T and Haband.

Mr. Crooks graduated with honors in 1984 from Illinois State University, earning a bachelor's degree in Business Management with a minor in Computer Science.

About Charter Communications
Charter Communications, A Wired World Company™, is the nation's third-largest broadband communications company. Charter provides a full range of advanced broadband services to the home, including cable television on an advanced digital video programming platform via Charter Digital Cable® and high-speed Internet access via Charter Pipeline®. Commercial high-speed data, video and Internet solutions are provided under the Charter Business Networks® brand. Advertising sales and production services are sold under the Charter Media® brand. More information about Charter can be found at

Andy Morgan