Press Releases

Charter Collaborates with Hiya to Protect Spectrum Mobile™ Customers From Spam Calls

Free app gives Spectrum Mobile customers tools to reduce unwanted calls, part of Charter’s commitment to combat illegal robocalls

STAMFORD, Conn. – Charter Communications, Inc. today announced a collaboration with Hiya, the global leader in spam call protection, to promote Hiya’s free anti-spam app for interested customers to help protect them against fraud and nuisance calls.

By downloading the Hiya app, Spectrum Mobile customers can take advantage of free features that help users identify spam calls, block individual numbers and identify calls from businesses. Customers also can choose to subscribe to Hiya’s premium app for a fee to receive advanced features, including automatic spam call blocking. According to Hiya’s recent State of the Call report, spam calls in the United States grew 108 percent from the previous year, with consumers receiving an average of 14 spam calls per month in 2019, up from seven spam calls per month in 2018. More information about downloading the Hiya app is available at spectrum.com/mobile/robocalls.

“Unwanted robo and spam calls are a major source of frustration for just about anyone with a phone,” said Danny Bowman, Charter’s Chief Mobile Officer. “Not only are robocalls a nuisance for our customers, but they also infringe on customers’ sense of privacy and security. We are pleased to partner with Hiya to provide Spectrum Mobile customers another tool to help thwart unwanted and harmful calls.”

Charter is committed to combating illegal and fraudulent calls through implementing across our network STIR/SHAKEN, a new standard for preventing fraudulent calls and caller ID spoofing, and continuing to work with industry peers to trace back fraudulent and illegal calls to their source. In addition to these efforts, Charter was an early adopter of third-party applications that allow Spectrum Voice customers to control unwanted calls. Charter also provides home phone customers with additional features to accept calls and block unwanted and anonymous calls, and block calls that appear to originate from numbers on the industry-developed Do-Not-Originate list, at no additional cost. More information is available at spectrum.com/home-phone.

About Charter

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving nearly 30 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.

About Hiya

Hiya brings trust and identity into the mobile call by making the calling experience secure and engaging on every smartphone globally. With a mission to provide a better phone experience, Hiya’s products and services provide users with the context needed to help them decide whether or not to pick up their phone. Through analysis of more than 13 billion calls per month, Hiya protects over 100 million users from unwanted scam and nuisance calls globally. Hiya is available as a consumer app on Google Android and iPhone and is integrated into the phone experience for AT&T Call Protect, T-Mobile Name ID, and Samsung Galaxy, A-Series and J-Series users worldwide. For more information, please visit hiya.com.

Media Contact

Andrew Russell

Andrew.Russell@charter.com