Did Charter Communications and Cox Communications combine companies?

Charter Communications acquired Cox Communications on August 20, 2026, creating the leading broadband and video company in the U.S. and the fastest growing mobile provider in our footprint. The deal valued Cox Communications at an enterprise value of approximately $34.5 billion.

How will the Charter-Cox transaction benefit U.S. consumers, workers and communities?

The transaction will increase choice and competition for U.S. consumers and businesses, onshore all Cox sales and service jobs in the 18 months following the close of the transaction, support American workers with competitive pay and comprehensive, high-quality benefits and combine the strengths of both companies to invest in innovation, maintain low prices and support local communities. Spectrum is local and part of the communities we serve. Through programs focused on critical human services, efforts to increase digital inclusion and education, keeping people connected and helping small businesses thrive, Spectrum helps create opportunities for those who live and work across our footprint. The Cox family's commitment to supporting its communities will be continued by Charter's $50 million grant to establish a separate foundation that will encourage community leadership and support where the combined company does business.

Where is the company headquartered?

The Company, operating Spectrum, is headquartered in Stamford, Connecticut, with a significant office presence in Atlanta, Charlotte, Denver and St. Louis.

Will Cox customer service change under Spectrum?

Former Cox customers will benefit from Spectrum's Customer Commitment, including a 100% U.S.-based support team available 24/7, same-day technician dispatch for outages reported before 5 p.m., and bill credits for outages lasting more than two hours. Spectrum customers are supported entirely by 100% U.S.-based employees. Consistent with that standard, all Cox offshore sales and service will be transitioned to the United States within the next 18 months.

What employee benefits will the company offer to Cox employees?

All Spectrum employees will earn at least $20 per hour and have access to: Competitive pay with a starting wage of at least $20 per hour, nearly three times the federal minimum wage; A 401(K) retirement plan with a dollar-for-dollar company match up to 6% of eligible pay annually; Comprehensive, affordable healthcare coverage including medical, dental and vision benefits; Paid time off including vacation, sick, personal days and paid holidays, with vacation increasing based on tenure; Paid parental leave and family planning support; Tuition-free education benefits covering 100% of upfront costs for associate, bachelor's, certificate and bootcamp programs, plus reimbursement for additional education; Structured career progression programs with opportunities to increase skills, advance careers, and earn wage increases and bonuses; Access to a Broadband Field Technician Apprenticeship Program certified by the U.S. Department of Labor; Participation in an Employee Stock Purchase Plan, with company matching restricted stock units based on length of service; Free or deeply discounted Spectrum products such as Internet, TV, phone and Spectrum Mobile services; Support for military members with differential pay while on military leave; On-site company-sponsored health centers in select locations; Additional benefits include matching contributions for children's Invest in America Trump Accounts and early-career talent programs including scholarships and internships.

Who leads Charter after the Cox acquisition?

Chris Winfrey remains President and CEO of Charter. Alex Taylor of Cox Enterprises has joined Charter's board as Chairman, and Eric Zinterhofer serves as lead independent director.

How much of Charter does Cox Enterprises own?

Cox Enterprises owns approximately 23% of Charter's common shares, on an as-converted, as-exchanged basis.

Is Charter changing its name to Cox Communications?

Yes. Within one year of closing, the company will change its name to Cox Communications. The Spectrum brand will remain the consumer-facing name customers see on products, bills, and service in the communities Cox serves. The company continues to be headquartered in Stamford, Connecticut, with a significant ongoing presence in Atlanta, Georgia.

How will this impact Cox customers?

Cox customers will benefit from Spectrum's Customer Commitment, including a 100% U.S.-based support team available 24/7, same-day technician dispatch for outages reported before 5 p.m., and bill credits for outages lasting more than two hours. In addition, they will have the option to pay less for new Spectrum bundled services or keep their current plan. Spectrum guarantees customers will save over $1,000 per year by switching to Spectrum Internet and Mobile, or they'll cover the difference. To welcome new customers, Spectrum is offering a free year of mobile service to Cox internet customers who don't already subscribe to Cox Mobile; the first of many benefits Spectrum will offer. Customers will receive credits for outages lasting longer than two hours and benefit from quick service restorations, including same-day technician dispatch when requested before 5 p.m. (or next day, if after 5 p.m.).

Charter Acquires Cox: A New Era in Connectivity

Charter's acquisition of Cox Communications positions Spectrum as the leading broadband and video company in the U.S., and fastest growing mobile provider in our footprint. The transaction will benefit customers, American workers, local communities and the U.S. economy.

Charter and Cox Communications Complete Transaction Benefiting Customers, Local Communities, Employees and Shareholders

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Value for Our Customers

Letter to Our Customers from CEO Chris Winfrey

Chris Winfrey addressing an audience of listeners

Spectrum has just completed its acquisition of Cox Communications. I am excited to welcome you to Spectrum and want to explain what’s staying the same and what’s getting even better.

If you’re not familiar with Spectrum, we are America's Connectivity Company®, now available to more than 70 million customers in 45 states, providing Internet, Mobile, TV and Home Phone products delivered over our Spectrum Fiber Broadband Network. Spectrum customers are supported entirely by 100% U.S.-based employees. Consistent with that standard, all Cox offshore sales and service will be transitioned to the United States within the next 18 months.

What this means for you today and what’s coming next

No changes to your current service
You will not see any pricing or service changes at this time, unless initiated by you. Our priority is ensuring a smooth, thoughtful transition. We’ve created CoxIsNowSpectrum.com with the most commonly asked customer questions.
More entertainment, more value
At Spectrum, we believe that no customer should pay for TV content twice. As a result, customers with eligible TV plans will soon get streaming apps like HBO Max, the Disney+ Hulu bundle, ESPN, Paramount+, Peacock, AMC+, ViX and more – a value of over $125 per month, included at no extra cost for as long as you keep the service. We'll share timing and details soon. If you don't have a TV plan yet, now is a great time to start. More information is available at CoxIsNowSpectrum.com

What this means for you over time

Investments that improve your experience. The Spectrum experience is built around simplicity, flexibility and value, and we're raising the bar on all three. Expect simple to use products and features with continued improvements.
A stronger network and a more connected future. As a Spectrum customer, you'll benefit from the most expansive and dependable network in the country. We will continue to invest in our network so that it supports how you live and work both today and tomorrow.
Greater access for more communities. As the nation’s #1 rural Internet provider, we are deeply dedicated to the communities we serve. In recent years, we’ve helped ensure a more connected future for those communities by delivering 100% Fiber Internet to more than one million underserved homes and businesses each year.

Welcome to Spectrum. We look forward to serving you and are 100% committed to delivering the reliable connectivity and exceptional experiences you deserve. Thank you for taking the time to read this letter, the opportunity to earn your business every day and for trusting us during this exciting transition.

Sincerely,

Chris Winfrey, President & CEO

Aug. 20, 2026

Industry Leading Broadband and Video Company

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Our Impact Across America

Charter-Cox Transaction FAQ

Spectrum’s Seamless Connectivity bundle delivers the most reliable service and helps customers save with Spectrum’s $1,000 savings guarantee. Within the year following the close of the transaction, Cox customers also will benefit from Spectrum’s industry-first Customer Service Commitments. To achieve those commitments, over the 18-months post close, Spectrum will apply its sales and service workforce model to Cox markets, and will fully return Cox’s customer service function to the U.S. All employees will earn a starting wage of at least $20 per hour and enjoy Spectrum’s industry-leading benefits.

Spectrum is a local company that helps create opportunities and invests in the communities where its employees live and work with programs focused on increasing digital inclusion and education, promoting critical human services (including food security, housing and employment), and supporting small businesses. Spectrum established the Spectrum Foundation with a $50 million initial investment to respond to local needs, expand economic opportunity and empower communities to thrive.

The transaction will increase choice and competition for U.S. consumers and businesses, support American workers with competitive pay and comprehensive, high-quality benefits and combine the strengths of both companies to invest in innovation, maintain low prices and support local communities.
Former Cox customers will benefit from Spectrum’s Customer Commitment, including a 100% U.S.-based support team available 24/7, same-day technician dispatch for outages reported before 5 p.m., and bill credits for outages lasting more than two hours. Consistent with that standard, all Cox offshore sales and service will be transitioned to the United States within the 18 months following the close of the transaction.
All Spectrum employees will have access to:
• Competitive pay with a starting wage of at least $20 per hour, nearly three times the federal minimum wage.
• A 401(K) retirement plan with a dollar-for-dollar company match up to 6% of eligible pay annually.
• Comprehensive, affordable healthcare coverage including medical, dental and vision benefits.
• Paid time off including vacation, sick, personal days and paid holidays, with vacation increasing based on tenure.
• Paid parental leave and family planning support.
• Tuition-free education benefits covering 100% of upfront costs for associate, bachelor's, certificate and bootcamp programs, plus reimbursement for additional education.
• Structured career progression programs with opportunities to increase skills, advance careers, and earn wage increases and bonuses.
• Access to a Broadband Field Technician Apprenticeship Program certified by the U.S. Department of Labor.
• Participation in an Employee Stock Purchase Plan, with company matching restricted stock units based on length of service.
• Free or deeply discounted Spectrum products such as Internet, TV, phone and Spectrum Mobile services.
• Support for military members with differential pay while on military leave.
• On-site company-sponsored health centers in select locations.
• Additional benefits include matching contributions for children's "Invest in America" Trump Accounts and early-career talent programs including scholarships and internships.
Cox customers are getting an upgrade. Starting on Spectrum Day, they'll be backed by Spectrum's Customer Commitment by a 100% U.S.-based support team available 24/7.
There's more:
• Save $1,000 guaranteed. Switch to Spectrum Internet and two or more Mobile lines and save over $1,000 in the first year – or Spectrum covers the difference. Prefer to keep things as-is? Current plans, pricing and products stay the same.
• A free year of mobile. Cox Internet customers not already on Cox Mobile can get a full year of free mobile service – the first of many welcome perks.
• Faster fixes when something goes wrong. Outages over two hours come with bill credits, plus same-day technician dispatch for issues reported before 5 p.m. (or next day, if after 5 p.m.).

*Spectrum customers are supported entirely by 100% U.S.-based employees. Consistent with that standard, all Cox offshore sales and service will be transitioned to the United States within the 18 months following the close of the Charter-Cox transaction in August 2026.