Press ReleaseMay 20, 2022
Spectrum to Add 400 New Jobs, Open New Call Center in San Antonio
Hundreds More Positions Available Offering Incentives, Comprehensive Benefits and Career-Growth Opportunities
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Spectrum Invests $6 Million in Two Local Facilities
SAN ANTONIO – Spectrum today announced plans to add 400 new jobs in San Antonio by year-end 2022, continuing the company’s growing commitment in the city. The company is also opening a new customer service center, which it is staffing with an additional 350 available positions, and investing $6 million in the two centers serving Spectrum customers from across the company’s 41-state service area.
Approximately 400 new positions will be based at Spectrum’s existing facility at 1900 Blue Crest Lane. The expanded customer retention and telesales workforce will assist new and current customers in choosing the right Spectrum Internet®, TV, Mobile and Voice services to best fit their needs.
“A rich, diverse pool of employment talent in San Antonio made further expansion in Texas extremely compelling,” said Christian Ruiz, Executive Vice President of Sales at Charter Communications, Inc., which offers services under the Spectrum brand. “We look forward to our new San Antonio-based employees joining us in our continuing commitment to deliver the best products and services to Spectrum customers.”
These new roles offer a competitive starting hourly wage, along with commission and incentives. Retention representatives who reach their targets earn more than $55,000 annually on average, while Telesales representatives who reach their targets earn more than $65,000 annually. Top performers in both groups achieve $80,000 or more.
Another 350 available positions will be filled at Spectrum’s new offices at 11826 Tech Com Drive, which houses part of Spectrum’s Video Repair team, whose representatives use advanced diagnostic tools to assist Spectrum TV® customers.
“Spectrum offers San Antonio residents a place to build a technology career, not just come to work,” said Greg McMichael, Senior Vice President of Customer Service at Charter. “By providing a $20 minimum starting wage, along with comprehensive benefits and strong career-progression opportunities, we create teams that deliver outstanding service to millions of customers across the country.”
Commissions, Incentives & Robust Benefits
Spectrum currently employs more than 13,000 people in Texas, the largest company presence in a single state, with major employment centers in San Antonio, Austin and El Paso.
Hiring for the new and existing roles in San Antonio is already underway. Candidates can learn more about the open positions and apply online at the company’s Careers site at jobs.spectrum.com.
In addition to excellent wages, Spectrum provides comprehensive health benefits, and for the past nine years, has absorbed the full annual cost increase of medical, dental and vision coverage. The company also offers a market-leading retirement plan, with a 401(k) that matches the first 6% of employee contributions, plus a Retirement Accumulation Plan with an additional 3% company contribution, for which most employees are eligible. And Spectrum employees can receive up to $5,250 per year in education assistance, as well as complimentary and discounted Spectrum services.
Charter Communications provides equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.
Media Contacts
Brian Anderson
Tania Ortega