Press ReleaseOctober 19, 2023
Charter Promotes Michelle Powell to SVP, Customer Operations Business Integration
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STAMFORD, Conn. – Charter Communications, Inc. (NASDAQ:CHTR) today announced that Michelle Powell has been promoted to Senior Vice President, Customer Operations Business Integration. In this role she returns to Customer Operations, where she will function as the primary liaison between Product, Engineering and Information Technology. She will lead a team responsible for the integration of functional business requirements for internal and external customer-facing systems, products and applications for residential and small to medium-sized business customers.
“Michelle has an extensive knowledge of Charter’s operational and business processes. Her contributions over the years, and across multiple departments, have been impressive, and enabled us to execute with efficiency while growing Charter’s business,” said Cliff Hagan, Executive Vice President, Customer Operations, to whom she will report. “The environment in which we operate continues to evolve; consumers’ needs grow, new competition emerges and technology advances, and that requires a nimble mindset. I am confident that Michelle, in this new role, will continue to accelerate our collective success.”
Ms. Powell joined Charter in 2015 as Vice President, Business Integration where she developed a playbook to guide post-merger and Mobile Business integration efforts with responsibility for the implementation of Customer Operations’ cross-functional projects. Her duties were subsequently expanded to include all lines of business, and in 2021 she was promoted to Group Vice President, Business Integration. In 2022, she moved to Field Operations where she served as Group Vice President, Standards and Compliance.
Prior to Charter, Ms. Powell spent more than 20 years with Cablevision in business integration and billing roles.
Greg McMichael Takes on Leadership of Spectrum Stores; Bob Calabro Steps in to Lead Customer Service
Additionally, Greg McMichael has been named Senior Vice President, Spectrum Stores. Mr. McMichael succeeds Pattie Eliason who earlier this year announced her retirement. He will work with Ms. Eliason until her departure in 2024 to ensure a smooth transition. Mr. McMichael joined Time Warner Cable in 2009 from Comcast, and has served as Senior Vice President, Customer Service since the transaction in 2016. He started his cable career 26 years ago with TCI.
With Mr. McMichael’s new role, Bob Calabro, Senior Vice President, Customer Operations Business Integration, will move into Mr. McMichael’s vacated position as Senior Vice President, Customer Service. Mr. Calabro joined Charter from Comcast in 2011 as Vice President with oversight of four Customer Care Operations call centers and shifted focus to lead Business Integration the following year. Prior to that, he held various leadership roles in the Customer Operations area at Comcast, including running Customer Service for one of their divisions.
About Charter
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise® provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The Company also distributes award-winning news coverage and sports programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com.
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