Charter Prepares for Hurricane Milton, Keeps Spectrum WiFi Hotspots Open

Spectrum Bay News 9 in Tampa and Spectrum News 13 in Orlando Provide Free Access to Live Feed of Round-the-Clock Coverage

TAMPA, Fla. — Spectrum announced today its nearly 45,000 Spectrum WiFi hotspots will remain open in Florida in advance of Hurricane Milton. These WiFi access points were originally opened to the public on September 26 ahead of Hurricane Helene and will remain open in communities expected to be impacted by Hurricane Milton, including Tampa, Orlando, Bradenton, St. Petersburg and Melbourne, Florida. Visit www.spectrum.com/wifi-hotspots to find specific Spectrum WiFi hotspot locations.

Information to Help Customers Prepare and Stay Informed

Spectrum provides resources to help customers prepare and keep them informed before, during and after the storm. Spectrum will proactively notify customers via their preferred communication method if their services are impacted. For regular updates and the latest information on restoration activity after the storm clears, customers should visit www.Spectrum.net/Milton. In addition, a Hurricane Supply Checklist is available to help customers prepare before the storm's arrival.

Spectrum News — Spectrum Bay News 9 in Tampa Bay and Spectrum News 13  in Orlando will provide round-the-clock breaking news coverage before, during and after Hurricane Milton. Floridians can also stay connected to Spectrum News online and via the Spectrum News App which have free open access to the live stream throughout the storm.

Pre-Storm Preparations and Restoration

Quickly restoring services after a major hurricane requires a significant amount of planning, preparation and operational logistics. Before Hurricane Milton, Spectrum technicians and engineers are staged and positioned in strategic locations. Once the storm passes, and the impacted areas are declared safe to enter, Spectrum technicians begin assessing damage and prioritizing repairs to the network. Spectrum coordinates with the local power companies, as technicians need power to be restored before they can begin to make many necessary repairs. Often, services are restored for Spectrum customers as soon as power comes back online.

All Hands On Deck — Spectrum takes an all-hands-on-deck approach, ensuring employees are on standby for quick mobilization during and after the hurricane. The company establishes a central “war room” where regional leadership and experts gather information and make real-time decisions. More than one thousand Spectrum technicians and engineers, including teams from other parts of the country, are positioned to begin working to restore service across the Company’s Florida service areas.

Network Monitoring — Spectrum’s Regional Operations Center (ROC) operates around the clock, providing real-time monitoring of network performance. This state-of-the-art hub can identify issues even before customers notice disruptions. In a severe weather event, the ROC pinpoints impacted areas, ensuring rapid dispatch of repair teams.

Inventory and Equipment Readiness — Before every new storm season, we pre-stock telecommunications equipment, tools, and portable power generators at our regional supply chain facilities. Once a storm’s path is identified, supplies and equipment are quickly deployed to staging locations near the anticipated impact zones.

Coordination with Local and State Governments — Spectrum will collaborate with the Florida state and local government agencies, to ensure a unified response and communications. We coordinate with the Governor’s response teams to facilitate and expedite service restoration.

About Spectrum 

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. 

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage and sports programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com.