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Vision impaired customer being shown the latest remote with accessible features in a Spectrum Store


Spectrum’s Accessibility Center of Excellence is an award-winning team that fosters a culture of accessibility and inclusivity for customers and employees alike. The group empowers the delivery of connectivity for all.


Charter Honored for Accessibility Achievements

Charter Communications has received the prestigious Helen Keller Achievement Award from the American Foundation for the Blind for breakthrough innovations in expanding inclusive media for audiences who are blind and low vision.

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Vision impaired man using mobile device for audio

Learn About Our Accessibility Team

Disability Support

Spectrum’s Disability Support Team Ready to Assist

Charter’s Disability Support team, located at its El Paso, Texas call center, is staffed with specialized customer service representatives trained to live chat and handle calls from customers with disabilities from across the company's service area.

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Spectrum call center rep on the Disability Support team at her workstation


Quote from Rich DiGeronimo


— Rich DiGeronimo, President, Product and Technology

Rich DiGeronimo, President, Product and Technology, at Charter, speaking on accessibility
Accessible Products

Delivering Entertainment Access to the Vision Impaired and Deaf and Hard of Hearing

The Spectrum Access App has seen growing use among the vision impaired and Deaf and Hard of Hearing, due in part to an expanding number of available movie titles as well as the App’s many advanced features, including its audio casting capabilities and scrolling captions. 


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Phone with Spectrum Access logo on the screen