Paul Marchand

“We invest in our employees so they can build a long and successful career working for Spectrum.”

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Supporting a Highly Skilled Workforce

Paul Marchand oversees all human resources activity for the 95,000 employees who make up Charter’s entirely U.S.-based workforce. Since joining the Company as Executive Vice President, Chief Human Resources Officer in 2015, Paul has led recruiting, learning and development, HR systems, and compensation and benefits. In late 2023, his responsibilities expanded to include diversity and inclusion, community impact, and corporate physical security.

Early in his tenure, Paul led the extensive workforce integration efforts following the Company’s 2016 transactions with Time Warner Cable and Bright House Networks. Additionally, he supported the 2022 CEO succession, managed the Company’s COVID-19 response and served as a key architect of Charter’s initiative to meaningfully expand investment in its employees. The initiative began with the 2020 announcement the Company would raise its starting minimum wage to $20 an hour. More enhancements followed, including self-guided career growth opportunities and an expanded education program featuring tuition-free undergraduate degrees and professional certifications. Together, these efforts spurred increases in talent retention, particularly among the frontline employees who constitute the majority of the Company’s workforce.

Paul’s Early Career

Paul came to Charter from PepsiCo, where he spent 12 years in increasingly senior HR positions and ultimately served as Senior Vice President of Human Resources for the North America beverages division. Earlier in his career, he held a variety of human resources roles with Merrill Lynch, JP Morgan and May Department Stores.

More About Paul

In 2023, Paul was named HR Executive of the Year by Cablefax.

Paul holds a bachelor’s degree in advertising from Syracuse University and a master’s degree in organizational psychology from Columbia University.

Articles & Insights

Prioritizing the Customer Experience: Workforce Quality Matters
Charter has invested in an insourced, U.S.-based workforce and encourages employees to build long-term careers.
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