In anticipation of the Court's decision, Charter created a plan to transition all of its Charter@Home customers to its own high-speed Internet service, Charter Pipeline(TM). Once the Court's decision was handed down, Charter began the process of converting customers to Charter Pipeline.
The following statement should be attributed to Dave Barford, Executive Vice President and Chief Operating Officer for Charter Communications:
"We know our customers value high-speed Internet service so they can stay connected to friends and family that's why we made every effort to provide a seamless transition from @Home to Charter Pipeline. Our technical teams have worked around the clock for the past two months in preparation and for the actual cutover from the @Home network to Charter's network. At the same time we were providing additional training to our customer service representatives and hiring as many outsourced representatives as possible to handle customer questions.
Through a great team effort, we have successfully transferred more than 90% of our Charter@Home customers to Charter's own Pipeline network. Crews worked through the night to make the transition with minimal disruption to customers. We are still working on some minor issues, but the process went even better than we had hoped. This network now provides us the foundation to offer superior service to our customers and to grow our offerings to business customers in the near future.
We look forward to quickly transferring our remaining customers from Charter@Home to Charter Pipeline once circuits are provided to us by the phone company. As soon as high-speed Internet service is restored in those areas, which will be within a week to four weeks depending on the community, we will notify customers.
In the meantime, we ask our customers who may have any difficulties to run the conversion CD-ROM they received in the mail and reboot their computer before calling us. This will ensure that their service is up and running in the shortest time possible. If they have not received the CD, they can pick one up at their nearest Charter customer service office."
Charter Communications, St. Louis
Andy Morgan, 314/543-2217
Today's News On The Net - Business Wire's full file on the Internet with Hyperlinks to your home page.
Copyright (C) 2001 Business Wire. All rights reserved.