Spectrum Mobile Ranked #1 in Customer Service by J.D. Power for Second Straight Year

Today, J.D. Power announced Spectrum Mobile ranked highest in Customer Service among Full-Service Mobile Virtual Network Operators (MNVOs) for a second straight year in its 2025 Wireless Customer Care Study – Volume 1.

The recognition is based on customers’ satisfaction with their service interactions, reflecting the outstanding experiences our employees create every day.

“Providing our customers an exceptional service experience is a pillar of our Customer Commitment,” said Cliff Hagan, Executive Vice President, Customer Operations. “This award recognizes our employees’ efforts and validates that we’re delivering on our commitment. This is truly a team effort – with our frontline agents, our operational support teams, and back-office and technology teams all coming together focused on the customer.”

Spectrum Mobile, the nation’s fastest-growing mobile provider,* delivers a converged connectivity experience no competitor can match when paired with Spectrum Internet. And as customers’ needs continue to evolve, Spectrum Mobile’s combination of value, speed, reliability and customer service will stand apart from the industry.

* Based on Q2 2024 subscriber data among top 3 carriers