InvestorsOctober 11, 2005
Charter Communications Raises the Bar on Customer Care with CSG Systems
Charter Communications Now Using Full Capabilities of CSG Care Express
ENGLEWOOD, Colo. (Oct. 11, 2005) Leading global customer care and billing solutions provider CSG Systems (Nasdaq: CSGS) today announced that Charter Communications, Inc. ("Charter"), a broadband communications company, is now actively using all of the capabilities of CSG Care Express to deliver more customer care options to its customers.
Charter provides broadband services to the home, including digital cable television, high-speed Internet and phone service to over six million customers nationwide. To provide a higher quality of customer service and offer more convenient options for customer care, Charter began offering CSG Care Express capabilities to its customers in 2002 and has continued to add additional components of the solution over time to further build out its online customer care services.
CSG Care Express allows customers to view, manage and pay bills over the Internet and virtually eliminates manual processes carried out by customer service representatives when taking orders and upgrading services. Charter is actively using all of the components of Care Express, including Electronic Bill Presentment and Payment, Self-Care, and Consolidator, the newest module that allows customers to pay bills from their broadband service provider through their choice of over 1,500 banks and financial services web sites.
Today, more than 300,000 Charter customers use Care Express to manage their accounts online.
"Delivering the most advanced services to our customers and making it easy for them to do business with us is among our top priorities," said Charter Vice President of Information Technology Judith Howard. "By allowing our customers to maintain their account information, change service packages and pay their monthly bill through Charter's Web site or financial Web sites, CSG Care Express helps us achieve those goals."
"As broadband operators like Charter roll out voice and other advanced services, the ability to serve the customer through a variety of channels becomes critical," said Dwayne Ruffin, Vice President of Product Management for Broadband Services at CSG. "Customer self-care is not only a cost-saving measure, it also gives consumers what they want - an easy way to interact with their provider on their terms."
About CSG Care Express
CSG Care Express enables customers of broadband services providers and direct broadcast satellite providers (DBS) to perform self-care functions such as viewing, managing and paying bills over the Internet. Care Express works with CSG's ACP (Advanced Convergent Platform) core billing solution and offers three fully-integrated options - an Electronic Bill Presentment and Payment (EBPP) module, a Self-Care module and a Consolidator module, managed in CSG Systems' state of the art service bureau facility. More than two million customers use Care Express on a regular basis to pay bills, manage account information and add or change services without interacting with a call center.
About Charter Communications
Charter Communications, Inc., a broadband communications company, provides a full range of advanced broadband services to the home, including cable television on an advanced digital video programming platform via Charter Digital™, Charter High-Speed™ Internet service and Charter Telephone™. Charter Business™ provides scalable, tailored and cost-effective broadband communications solutions to organizations of all sizes through business-to-business Internet, data networking, video and music services. Advertising sales and production services are sold under the Charter Media® brand. More information about Charter can be found at www.charter.com.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a subsidiary of CSG Systems International, Inc. (NASDAQ: CSGS). CSG and its wholly-owned subsidiaries serve telecommunications service providers in more than 40 countries. CSG is a leader in next-generation billing and customer care solutions for the cable television, direct broadcast satellite, advanced IP services, next generation mobile, and fixed wireline markets. CSG's unique combination of proven and future-ready solutions, delivered in both outsourced and licensed formats, empowers its clients to deliver unparalleled customer service, improve operational efficiencies and rapidly bring new revenue-generating products to market. For more information, visit our website at www.csgsystems.com.
For More Information Contact:
Corporate Communications, CSG Systems
Phone: (303) 804-4962
Liz Bauer, Investor Relations, CSG Systems